1. Eligibility for Returns & Refunds
-
Returns and refunds are applicable only in cases where products are received in a defective or damaged condition.
-
Customers must initiate a return or refund request within 3 days of delivery.
-
Requests submitted after the specified period may not be accepted.
2. Return Process
-
Customers must report any product defects or damages within 3 days of receiving the order.
-
Customers are required to provide clear images or videos as proof of the damage or defect.
-
Once the return request is reviewed and approved by Decoration Junction, customers will receive instructions regarding the return process.
-
The product must be returned in its original packaging, unused, and in the same condition as received.
3. Refund Process
-
Once a return is approved and the returned product is verified, the refund will be processed within 7–10 business days.
-
Refunds will be credited through the original payment method used during the purchase.
-
Return shipping charges will be borne by the customer unless the return is due to a manufacturing defect or damage during transit.
-
The time taken for the refund to reflect in the customer’s account may depend on the bank or payment provider.
4. Non-Refundable & Non-Returnable Items
The following products are not eligible for returns or refunds:
-
Custom-designed and personalized products.
-
Products damaged due to misuse, mishandling, or improper installation by the customer.
-
Products returned in used, altered, or incomplete condition.
5. Cancellation Policy
-
Orders can be cancelled within 24 hours of purchase for a full refund.
-
Cancellation requests received after 24 hours of purchase will not be accepted.
-
Once an order has been processed or dispatched, cancellation may not be possible.
6. Contact Us
For any questions or assistance regarding returns, refunds, or order cancellations, please contact our support team:
-
Website: https://decorationjunction.com/
-
Email: info@decorationjunction.com
-
Phone: +91 88820 06333